Terms And Conditions

About Us

LUCID HS are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
LUCID HS
19A BARGATE SHOPPING CENTRE SOUTHAMPTON SO14 1HF United Kingdom
Phone: 023 8040 6699
Fax:
Email: customerservice [at] headshop [dot] co [dot] uk

Making A Purchase

Making a purchase could not be easier, browse our online store, click the 'add to basket' button on any items that you wish to purchase, this put's the item into the shopping basket, you then either 'Confirm and Continue', to carry on shopping, 'Checkout Now', to proceed to the Checkout or 'Cancel' to go back to the catalog without adding anything to the basket. Anytime while you are shopping you may click on the 'basket' button to see what you have in the basket or proceed to the checkout at any time by clicking on the 'checkout' button. Once you reach the Checkout you will be asked for a few details that we need to be able to satisfy the order. We accept credit card or debit card payments online.
Shipping And Handling

Goods sent by Royal Mail Recorded Delivery.
Delivery Schedule

We will normally send your order to you within 7 working days.
Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges

All orders include VAT.
Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee

We guarantee all damaged items, they must be returned to us within 7 days of receipt.
Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 023 8040 6699 (International +44 023 8040 6699) or write to us at 19A BARGATE SHOPPING CENTRE SOUTHAMPTON SO14 1HF United Kingdom
Privacy Policy

LUCID HS do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. Send out emailshots (from our company only)
Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

***** IMPORTANT *****

NONE OF OUR PRODUCTS ARE SOLD FOR HUMAN CONSUMPTION AND ANY DESCRIPTION IS FOR NOVELTY PURPOSES ONLY. IF YOU DO ACCIDENTLY SWALLOW OR SMOKE ANY OF OUR PRODUCTS, IT MAY HAVE THE UNDESIRABLE EFFECT IN ACTING LIKE AN ILLEGAL SUBSTANCE. IF YOU GIVE US REASON TO BELIEVE THAT YOU MAY CONSUME ANY OF OUR PRODUCTS, WE WILL NOT SELL TO YOU!!!

ANY ORDERS PLACED BY CUSTOMERS LIVING IN THE CHANNEL ISLANDS ARE NOW PLACED AT THEIR OWN RISK, IF THEY ARE SEIZED BY CUSTOMS, WE WILL NOT BE REPLACING THEM!!!

PLEASE READ THE 'ABOUT' PAGE BEFORE CALLING US, 99% OF ANSWERS WILL BE FOUND ON THAT PAGE!!!